Refund policy

Returns & Refunds Policy

Physical art prints

We accept returns of physical art prints when a return is requested within 14 calendar days of delivery. To request a return, email contact@kumapaints.com with your order number and reason for the return.

Returned prints must be unused, unframed, undamaged, and sent back in their original protective packaging. Approved returns must be mailed within 14 calendar days of receiving return authorization. 

To begin a return, please email contact@kumapaints.comwith your order number. If your return is accepted, we will provide the return mailing address and complete return instructions. Items sent back without prior authorization may not be accepted.

Please contact us before mailing a return. Items returned without prior authorization may not be accepted.

Return shipping

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are non-refundable. If an item arrives damaged, defective, or incorrect, Kuma Paints will cover the appropriate replacement or return costs.

Damaged or incorrect orders

Please inspect your order when it arrives. If it is damaged, defective, or incorrect, contact contact@kumapaints.com within 7 calendar days of delivery. Include your order number and clear photographs of the item and its packaging. We will review the issue and arrange a replacement or refund when appropriate.

Digital downloads

Because digital products are delivered electronically, digital downloads cannot be returned or refunded after delivery. If you receive a damaged, corrupted, incorrect, or inaccessible file, contact us within 7 calendar days so we can provide a working replacement. Duplicate purchases will be reviewed individually.

Custom and personalized artwork

Custom and personalized products are final sale and cannot be returned unless they arrive damaged or differ materially from the approved order.

Refund processing

Returned items will be inspected within 3 business days of receipt. If approved, the refund will be issued to the original payment method within 5 business days. Your bank or card provider may require an additional 5–10 business days to post the refund.

Contact

For return or refund questions, contact Kuma Paints at contact@kumapaints.com